Job Description

WHO WE ARE LOOKING FOR - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas 

WHAT SETS US APART - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. 

COMPANY CULTURE -

Join Our Growing Team at Caring for Family of Companies!

At Caring for Family of Companies, we’re not just offering a job—we’re inviting you to be a part of something special. As we expand, we’re looking for compassionate, self-motivated individuals who thrive in a team-oriented environment where respect, collaboration, and support are at the heart of everything we do. Our growth is driven by our commitment to delivering exceptional care as well as expansion to new markets. We pride ourselves on a culture where everyone has the opportunity to grow and make a real impact. If you’re passionate about helping others and ready to contribute to a team that values compassion and ownership, come join us in shaping a brighter future together!

Learn more about how we’re raising the bar in new ways in this quick 2-minute video at : . 

ROLE RESPONSIBILITES - As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive Client outcomes, industry-compliant operations, Client and community relations, and licensing/survey support, and other organizational initiatives of the Company, including but not limited to the following:

• Travel frequently to serve as Interim Designee for vacancies in Operations roles for regional offices.
• Provide continued training, mentoring, and support for New Hire Operations Staff.
• Serve as point of contact and liaison between Client Authorization Expirations and Case Managers, ensuring current and unexpired authorizations to secure collectible hours of service.
• Ensure operational continuity and stability amidst change.
• Direct and troubleshoot all operational questions and ideas toward centralized communication/questions board.
• Participate in weekly office meetings.
• Provide ongoing professional development as needed to ensure continuous compliance with policies, processes, and job duties.
• Provide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entities.
• Provide updates to training Guidebooks for all operational processes as SOPs evolve.
• Attend industry conferences on behalf of the Company, providing insights and recommendations.
• Review operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as needed.
• Prepare regional offices for Licensing surveys by conducting regular quality enhancement internal evaluations.
• Ensure compliance with company policies as well as comprehensive licensing rules and regulations.
• Serve as on site support and guidance for licensing surveys.
• Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, ensuring regional offices are operating at peak performance and peak compliance with policies and SOPs.
• Input data into weekly deliverable to analyze and audit operational facets for compliance and ensure deficiencies are timely rectified.

Requirements

ROLE QUALIFICATIONS 

• At least 2 years of management level experience in healthcare operations

Benefits

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays
• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• Dental Insurance and Vision Insurance
• Company Paid $25,000 Life Insurance Policy 
• 401K Retirement Program - with Employer Match
• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Pet Insurance – peace of mind that your pets will have the care they need
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside! 

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