Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.

Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Supply guidance and customer service for business partners and operations teams regarding status of request
• Communicate actions on specific LOB requests to enable further action or remediation.
• Continuously monitor and update processes and procedures based on LOB/AML/CDD policies as they change due to regional or jurisdictional requirements.
• Operations coordination, planning, and measurement (metrics)
• Reporting-volumes, trends, and reconciliation as needed.
• Review data entry and information to ensure that account closures comply with guidelines.
• Assemble the information from various reports into a consolidate format to send to the Lines of Business (LOBs) for approval.
• Serve as the liaison between Client Account Offboarding & Control team (CAO&C) and the Lines of Business (LOB) to capture stakeholder decisions directly escalated for account closure decisioning.
• Communicate effectively with inter-department groups such as: Global Banking Client Account Offboarding & Control, Global Markets Client Offboarding, Cross Line of Business, AML Restrictions, Bulk Operations Team, Data Quality, and GBS associates to send to the Line of Business (LOB) for approval.
• Create and perform Metrics along with knowledge of SAS, Teradata, Excel, and tableau.
• Create/run reports and backing them into Teradata.
• Proactively identify risk areas or gaps within current process controls and raise items to team and manager.
• Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
• Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• Excellent communications skills and ability to present to an audience.
• Ability to work in a collaborative environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Strong communication skills (verbal, written and presentation) and active listening skills.
• Enthusiastic, energetic, determined, and positive – especially under pressure
• Critical thinker and risk minded.
• Preferred Intermediate proficiency using Microsoft Office products such as Word, Excel, PowerPoint
• Ability to work to manage deadlines with attention to detail.

Additional Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

Hours Per Week: 

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