We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
– Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
– Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
– Handle service requests for technical assistance via phone and email.
– Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
– Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
– Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
– 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
– Advanced PC/desktop expertise and basic server knowledge.
– Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
– Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
– Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
– Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
– Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
– Good time management skills.
– Industry certifications such as Network+, Associate’s degree, and/or Bachelor’s degree a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiters and IT staffing companies today! Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
We are seeking a dedicated and knowledgeable Optical Laboratory Manager to oversee and perform the daily operations in our optical lab. The ideal candidate must possess a strong background & expertise in an optical laboratory setting. This role requires a keen understanding...
...Plastic Surgeon Honolulu, HawaiiJob#16708190 An esteemed, highend practice offering both surgical and nonsurgical aesthetic services... ...surgeons Board certified or board eligible in plastic surgery Active or eligible for Hawaii State medical licensure Living...
...A board-certified plastic surgeon-owned and operated private practice, fully supportive of getting you ramped up. Consider: ~ Broad based surgical setting, with opportunity for recon, cosmetic and general plastics, based on your interests ~ No hidden buy-in costs to...
...procedures and protect company assets. Ability to work with minimal supervision while maintaining high energy. Requirements: Valid driver's license. Must be at least 20 years of age. Flexibility in scheduling which may include nights weekends and holidays....
...dental practices have their needs met through creating and perfecting these products and providing these services. We are seeking a Model Technician to work in our Removables/Dentures department. While Model work is the primary duty, we also would like to ideal...