ServiceNow Consultant (ITSM / ITIL) Job at SolutionIT, Houston, TX

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  • SolutionIT
  • Houston, TX

Job Description

Solution IT Inc. is looking for ServiceNow Consultant (ITSM / ITIL) for one of its clients in Houston, TX (Hybrid)

Only USC / GC

Job Title: ServiceNow Consultant (ITSM / ITIL)

Responsibilities:

  • Lead enhancements and configuration within ServiceNow ITSM modules.
  • Align existing ServiceNow processes with ITIL best practices.
  • Support modules including Incident Management, Service Catalog, Request Fulfilment, Change Enablement, and Asset Management (Hardware & Software).
  • Work with stakeholders to identify process improvements and implement practical solutions.
  • Ensure stability, performance, and scalability of the ServiceNow environment.
  • Provide guidance on ITSM process maturity and optimization

Required Skills:

  • 8+ years of experience in IT Service Management with at least 5 years in ServiceNow.
  • Strong understanding and hands-on experience with ServiceNow ITSM modules.
  • Deep knowledge of ITIL Framework and best practices.
  • Proven ability to bridge the gap between technology and process.
  • Excellent communication and stakeholder management skills.
  • ServiceNow certification(s) and ITIL certification preferred.

Work Site: Houston, TX (Hybrid)

Duration: 12-Month Contract (possible extension or conversion to FTE)

Expected Start Date: Immediate

Number of Positions: 1

Please send your responses back to contracts@solutionit.com

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

Job Tags

Contract work, Immediate start,

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