Job Description

**Job ID Number** R5265 **Employment Type** Part time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Intern, you will provide Level 1 technical support. **Job Description** We are looking for a customer service-oriented **Service Desk Analyst-Student Intern** to provide Level 1 phone-based help desk support to our customers through applying technical knowledge and customer service skills. This position will be **part-time and remote.** **What You'll Do** + Provide General IT end-user support including: + Resetting passwords + Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems + Provide first level contact and convey resolutions to customer issues utilizing a knowledge base + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Utilize excellent customer service skills and exceed customers' expectations + Ensure proper recording, documentation, and closure of all records + Recommended procedure modifications or improvements + Preserve and grow your knowledge of Service Desk procedures, products, and services **What You'll Need** Required: + 6+ months of customer service experience in a professional industry + Must be an enrolled college student + High school diploma + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + Detail oriented **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. **Equal Employment Opportunity Policy Statement** CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Job Tags

Internship, Work at office, Local area, Remote work,

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