We are a diverse team of dedicated people who genuinely care about our work, customers, and each other. We promote a culture of innovation, trust, inclusivity and accountability. Acenda Integrated Health is looking for individuals who like a challenge and aren't afraid to break new ground in technology or business models.
Roles and Responsibilities
Develop, write, and maintain modular, including technical documentation, how-to guides, and release notes.
Translate complex technical details into clear, approachable language for Acenda Integrated Health end users, customers, and reseller partners across many markets including enterprise, education, healthcare, design & construction, public sector, and more.
The goal of the product is to simplify users' experience sharing and presenting content, so instructional language within our documentation should be first and foremost accessible to cater to a wide variety of users. (Some documentation will also require greater technical detail to cater towards AV and IT industry professionals, which makes experience writing for technically complex solutions a plus.)Work closely with product managers, engineers, and support teams to ensure accuracy and usability across all documentation.
Desired Qualifications/Experience
Proven experience using Paligo (1+ years preferred) to create and manage structured documentation.
Background in technical writing, copywriting, UX writing, or a related field-preferably in SaaS, or AV/IT.
Ability to write for both technical and non-technical audiences with clarity, empathy, and precision.
Familiarity with wireless collaboration, BYOD environments, and enterprise-grade security concepts is a plus.
Basic understanding of version control and publishing workflows.Strong communication skills and comfortability being a self-starter on a small but mighty team.
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