Job Description

Job Title: Jira and Confluence Lead
Location: Remote

Duration/Term: Long-Term Contract

Job Summary:

We are seeking a highly experienced Jira and Confluence Lead with 10+ years of expertise in administering Atlassian Cloud (Premium/Enterprise) and Data Center deployments . The ideal candidate will serve as a subject matter expert (SME) and lead platform governance, automation, and integrations while ensuring operational reliability, compliance, and optimization .

Key Responsibilities:

• Lead administration of Jira Software, Jira Service Management (JSM), and Confluence Cloud .
• Configure and manage complex Jira workflows, permissions, notifications, issue types, and field configurations .
• Oversee Confluence spaces, templates, macros, and access controls .
• Administer user and group provisioning using Atlassian Access with SSO/SCIM (Okta, Azure AD) .
• Monitor and ensure performance, availability, and reliability of the Atlassian suite.
• Establish change management processes for configuration updates and plugin installations .
• Drive automation using Jira Automation, ScriptRunner, and custom plugins .
• Manage service requests, incidents, and change tickets under ITSM/DevOps frameworks .
• Coordinate with support teams (Nearshore/Offshore) to ensure operational coverage.
• Generate health checks, performance reports, and license usage audits .
• Integrate Atlassian tools with third-party systems like ServiceNow, Slack, and Microsoft Teams .
• Act as an escalation point for Jira and Confluence issues , providing mentorship to junior admins .
• Lead migration and upgrade projects , including Server-to-Cloud and Data Center-to-Cloud transitions .

Required Qualifications & Experience:

• 10+ years of experience administering Jira and Confluence in large-scale enterprise environments.
• Strong expertise in Atlassian Cloud (Premium/Enterprise) and Data Center deployments .
• Proven leadership in platform governance, compliance, and operational maturity .
• Advanced knowledge in Jira workflows, automations, permissions, and field configurations .
• Experience managing Atlassian Marketplace apps (ScriptRunner, JMWE, Insight, etc.) .
• Proficiency in REST APIs, Groovy/Python scripting, and monitoring integrations .
• Expertise in Agile, ITSM, and SAFe processes .
• Familiarity with audit, compliance, and backup strategies for Atlassian environments.
• Experience with client onboarding, RFP documentation, and managed services frameworks .

Key Skills: Jira Administration, Confluence Management, Atlassian Cloud, ITSM/DevOps, Workflow Automation, Scripting (Groovy/Python), Atlassian Marketplace Apps, System Integrations, Change Management, Compliance & Governance

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