Italian Speaking Customer Support for Mobile Banking Services Department Job at Patrique Mercier Recruitment PT, Athens, GA

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  • Patrique Mercier Recruitment PT
  • Athens, GA

Job Description

Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Mobile Banking Services Department. With the ethos 'With a new dawn comes your Next Job!', we strive to connect dedicated professionals with leading companies in the financial sector. In this crucial role, you will provide top-notch support to Italian-speaking customers, assisting them with inquiries related to mobile banking features, transactions, and account management. If you have a strong background in customer service and are excited about helping others navigate banking solutions in a digital environment, we would love to hear from you!

Responsibilities

  • Deliver outstanding customer support to Italian-speaking clients regarding mobile banking services.
  • Assist customers with inquiries related to app features, transactions, and account management.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Document customer interactions accurately and efficiently in the customer management system.
  • Collaborate with technical teams to address and escalate issues as necessary.
  • Stay updated on banking regulations and mobile banking enhancements to provide informed support.
  • Contribute to a positive customer experience by providing clear and effective communication.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, preferably in banking or financial services.
  • Strong communication and interpersonal skills aimed at delivering excellent customer experiences.
  • Ability to handle sensitive customer information with confidentiality and professionalism.
  • Knowledge of mobile banking applications and financial products is a plus.
  • Capable of working in a fast-paced environment and juggling multiple priorities.
  • A positive attitude and a dedication to helping customers succeed in their banking needs.

Job Tags

Full time,

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