Job Description

General Info Job Type: Full-Time Minimum Years of Experience Required: 3 Years Minimum Years of Education Required: High School/GED overtime Available Speciality: Residential Must be Authorized to Work in the US Company Info

Our company has a long-standing tradition of providing our South Florida neighbors with honest, courteous, and professional service. For over 45 years, Lindstrom has cultivated a tradition of excellence and 100% customer satisfaction. Our mission for the future remains the same; to grow the business based on our tradition of outstanding service.

The role of the CSR/DSR is to insure all customers are well communicated and informed about service call scheduling. Your goal is complete satisfaction.

Job Duties:

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customer's needs and clarify customer's information in order to provide solutions
• Schedule and coordinate all maintenance and service calls
• Maintain the Service and Maintenance Technicians daily schedules
• Insure the service calls are properly completed
• Schedule any return trips with the customers if needed
• Dispatch service technicians, one call at a time
• Monitor the dispatch board to insure technician are productive

Job Requirements:

• Previous experience in a Call Center support role
• Strong phone and verbal communication skills with active listening skills
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail
• Data Entry: Ability to enter accurate information and post invoices
• Ability to type 45 WPM

Benefits Medical Insurance Dental Insurance Life Insurance Retirement Benefit Disability Insurance

• Paid holidays
• Paid time off
• Technical training
• Incentive compensation programs
• Supplemental health benefits

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