Title : Customer Success Manager
Reports to : Director of Customer Success
About the Company:
Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and electronics industries. We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.
Job Summary:
Sourcemap is seeking an experienced Customer Success Manager (CSM) to join our growing Customer Success team. For this position, you will serve as a trusted advisor to Sourcemap's Customers by enabling them to use Sourcemap's products to achieve their business goals. You'll partner with customers to expand their use of Sourcemap products and develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You'll also be project managing the annual customer life cycle, including kick off, implementation, onboarding, and value delivery, ensuring a best in class experience. Further, you will recommend best practices to accelerate their onboarding and success plans. Your role will be key to ensuring customer success, retention, and growth by maximizing value through excellent customer relationships and experiences.
Sourcemap is headquartered in New York City and there may be an option for this position to be remote or hybrid in CST or EST time zones.
Primary Responsibilities:
Experience Requirements and Skills:
Required
Sourcemap offers a competitive compensation package based on job-related factors such as business needs, experience, level of responsibility, and qualifications. For this role, the base salary range is $90,000 to $115,000. Sourcemap offers a benefit package, including but not limited to paid time off, paid holidays (including an extended End-of-Year break and Summer Fridays), 100% employer-paid medical, dental, and vision coverage, and 401k.
Sourcemap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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