Maximise the strategic value our customers derive from PortSwigger by building trusted relationships, aligning to business outcomes, and championing customer success at every stage of their journey.
PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide—including Microsoft, Amazon, and NASA—our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we’re building a dedicated Customer Success team to deepen relationships, drive retention, and ensure our most strategic customers realise the full business value of our products.
We’re looking for a proactive and results-driven Customer Success Manager to join this team and help shape its future. This is a unique opportunity to work directly with top-tier customers and play a central role in their success.
The Opportunity
As a Customer Success Manager at PortSwigger, you will act as a strategic advisor for a portfolio of high-value, enterprise customers. Your primary focus will be helping customers tie their use of PortSwigger products to measurable business outcomes. You will develop and communicate clear value narratives that showcase the impact of our solutions on customer goals—culminating in high-impact Executive Business Reviews (EBRs) with senior stakeholders.
You’ll also play a critical role in fostering long-term partnerships, identifying growth opportunities, and advocating for the customer within PortSwigger.
Requirements
What You’ll Do
Value Realization and Enablement
Customer Value Documentation and Communication
Customer Relationship Management
Retention and Growth
Customer Advocacy and Internal Collaboration
About You
Skills and Experience
Attributes
Benefits
We offer competitive, above-market salaries based on individual skills and impact. You’ll receive share options and a comprehensive benefits package alongside an excellent base salary. Learn more about our rewards here:
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