Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.
We’ll Provide:
Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
Salary range of $45,000 - $60,000, plus quarterly bonus opportunities
A set schedule of 8:45am-5:15pm to help promote work/life balance
Small team, big impact - your work will directly shape the customer experience and company growth
Collaborative, supportive culture where your voice matters
Opportunities for continued growth and learning
What You’ll Do:
Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and email
Maintain strong, long-lasting customer relationships
Ensure customers’ needs are understood and satisfied
Create sales quotes and detailed proposals
Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly
Interact with our reseller partner channel
Collaborate with internal teams to execute projects and campaigns
Provide product demonstrations
Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers
Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies
Skills You’ll Need:
2–5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus)
Experience managing client accounts
Comfortable making outbound phone calls
Strong verbal and written communication skills
Excellent organizational and time management skills
Positive and outgoing disposition
Familiarity with CRM or accounting software is a plus
Next Steps:
Quick apply with your resume here
Or
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