Job Description

Job Title: Customer Success Manager ( Technology staff augmentation )
Location: Remote ( Must reside in the Chicagoland area)
Travel: Local travel to client sites and occasional industry events

At Cloud 9 Solutions, we're committed to delivering innovative and impactful hiring solutions that empower our clients to thrive. We take pride in building meaningful partnerships and providing an exceptional customer experience. As we grow, we're looking for a dedicated Customer Success Manager (CSM) to join our team.

As a Customer Success Manager , you will serve as the primary point of contact for our customers. You'll be responsible for building strong relationships, understanding each customer's technology hiring needs , and continuing to grow our client base for technology staff augmentation .

• Build and nurture long-term relationships with key clients.

• Understand clients' technology hiring needs and align Cloud 9's services accordingly.

• Ensure high levels of satisfaction, engagement, and retention.

• Act as the voice of the customer internally by sharing feedback and advocating for client needs.

• Collaborate cross-functionally to deliver a seamless experience and successful candidate placements.

• Onboard new customers and guide them through the Cloud 9 Solutions staffing process.

• Maintain relationships with established customers and continue to guide them through the Cloud 9 Solutions staffing process.

• Conduct regular check-ins and business reviews with customers to assess progress and gather feedback.

• Support the fulfillment of the customer's technology hiring needs by collaborating with recruitment teams.

• Serve as a bridge between clients and internal teams to ensure clear communication.

• Manage customer escalation and ensure issues are resolved quickly and effectively.

• Attend local client meetings and relevant industry events.

• 5+ years of experience in customer success or account management in technology staff augmentation .

• Proven track record of customer retention and successful onboarding of new customers requiring a partnership to fulfil technology staff augmentation needs.

• Strong communication, interpersonal, and customer relationship skills.

• Excellent problem-solving, critical-thinking, and organizational abilities.

• Must be located in the Chicago region

• Comfortable with local travel and attending in-person client meetings.

• Familiarity with Applicant Tracking Systems (ATS) .

• Experience using customer success tools such as ZoomInfo.

• Skilled at handling customer escalations with tact and professionalism.

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