Position Type: Full Time Location: Louisville, Kentucky Date Posted: Date posted 09.11.2025 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2025-60763 Business unit: Customer Operations CRP114 This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Start Date: November 10, 2025
Training Schedule: 12:00pm-9:00pm Sunday-Thursday
Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 12:00pm and 5:00pm
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
BE PART OF THE CONNECTION
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
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