Customer Experience Coordinator job at LaSalle Network Schaumburg, IL, US

Job Description

If you're looking for a remote role supporting a mission-driven IT certification leader, LaSalle Network is partnering with them to hire a CEC Associate. This CEC Associate will handle meaningful, technical inbound support for candidates pursuing industry-recognized credentials. You’ll troubleshoot, think critically and deliver a standout customer experience—far beyond password resets or scripted workflows. If you love helping people succeed and can thrive in a tech-savvy, fast-moving environment, this CEC Associate position could be your next big step.

What’s the job?

Provide inbound phone, email and web support to global IT candidates
Troubleshoot issues related to exams, credentials and account access
Log detailed interactions and resolutions in Salesforce
Consistently meet KPIs around accuracy, timeliness and customer satisfaction
Collaborate with teammates and share insights in a remote environment
Contribute ideas that drive efficiency and customer satisfaction
Support new processes and adapt to evolving systems

What’s needed?

Tech-savvy customer support or call center experience
Ability to multitask across calls, chats and cases in a high-volume queue
Proven diagnostic and problem-solving skills
Salesforce/Service Cloud experience highly preferred
Strong written and verbal communication skills
Ability to learn quickly and support moderately technical inquiries
Comfort working Monday–Friday within the provided shift windows

What’s in it for me?

Compensation ranging from $22 – $25/HR
Access to Medical, Dental and Vision insurance
Fully remote role with a stable Monday–Friday schedule
Chance to support a respected global IT certification brand

. Apply now to grow your career in a collaborative, high-impact customer experience team!

Jessica McCourt
LaSalle Network

Job Tags

Remote job, Contract work, Temporary work, Monday to Friday, Shift work,

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