Job Description

Position Overview

We are seeking a knowledgeable and customer-focused Collision Estimator to join our auto body shop team. The Collision Estimator is responsible for assessing vehicle damage after collisions, preparing accurate repair estimates, and acting as a liaison between customers, insurance adjusters, and our repair technicians. This role is crucial for ensuring a seamless customer experience and the efficient flow of repairs through the shop.

What youll do:

• Greet customers, listen to their concerns, and perform thorough inspections of vehicle damage.
• Document all damageincluding photosand create detailed estimates using estimating software (e.g., CCC ONE, Mitchell, or Audatex).
• Explain repair estimates and insurance procedures to customers in clear, empathetic terms.
• Communicate and negotiate with insurance adjusters to ensure all repair costs are appropriately covered.
• Update customers throughout the repair process and address any questions or concerns promptly.
• Collaborate closely with technicians and parts staff to verify repair plans, parts needs, and labor requirements.
• Revise estimates as needed for supplemental damage discovered during repairs.
• Ensure all paperwork, authorizations, and payments are handled accurately and efficiently.
• Maintain up-to-date knowledge of insurance requirements, industry standards, and new vehicle technologies.
• Uphold the shops quality, safety, and customer service standards.

What youll bring:

• Prior experience in collision/damage estimating or auto body roles strongly preferred.
• Working knowledge of industry estimating platforms (CCC, Mitchell, Audatex, etc.).
• Basic understanding of vehicle body construction, repair processes, and insurance workflows.
• Excellent communication and customer service skills; ability to explain technical details clearly.
• Strong attention to detail, organization skills, and professionalism.
• Ability to work under pressure while managing multiple estimates and deadlines.
• Comfortable with computers and digital documentation.
• Valid drivers license and clean driving record.
• Reliable, punctual, and able to maintain a positive attitude in a team environment.

What we offer:

• Competitive hourly wage with overtime and potential bonuses.
• Training and advancement opportunities in collision repair/refinishing.
• 401 K match up to 3%
• Health benefits
• Paid vacation

What happens next:

If youre excited about this opportunity and ready to join our team, apply today! Qualified candidates will be contacted for an interview. We review applications on a rolling basis and will keep you updated throughout the process.

Thank you for your interestwe look forward to meeting you!

Joy and Grace, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other legally protected status.

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