Starting Salary $41,500
Reports To : Call Center Manager/Call Center Assistant Manager
Purpose and Scope : Call Center Specialist for client services will provide direct service to clients seeking assistance through the phone with their transactional assistance.
Qualifications and Experience:
Essential Functions:
Critical Competencies for Success:
Interpersonal Skills:
Learning:
Teamwork:
Critical Thinking:
Work Conditions:
Equipment, Machinery, Tools, and Materials Utilization :
Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.
Physical Ability:
Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements:
Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.
Environmental Factors :
Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.
This position requires occasional evening hours, and infrequent weekend hours.
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