Job Description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for an Assistant Executive Director (AED) to join our amazing team!

Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Responsibilities:

• Provide effective and thoughtful leadership by building strong relationships with key stakeholders at all levels of the organization, including residents, families, community leadership, community team members, referral partners and volunteers.
• Provide vision and motivation with community leadership.
• Support each of the department head team in their respective roles by partnering and supporting as needed to ensure the overall department runs efficiently and to our brand standards.
• Ensure compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures.
• Working with department heads and supervisors, evaluate the performance of team members, support the team during the annual performance review process and ensure that performance reviews are done and administered on time with all team members.
• Oversee recruitment, onboarding, orientation, and training of new community team members.
• Foster a working environment that is learning and growing together. Monitors ongoing staff training to ensure monthly compliance. Provide staff development opportunities, mentoring and coaching, for those who are wanting career development, and are in good standing or who have been identified as up-and-coming leaders.
• Oversee the process of conflict resolution within the organization as needed to build a cohesive, relationship-driven work environment.
• Lead efforts to celebrate successes and accomplishments, including but not limited to company milestones, anniversaries, and birthdays, within the community for our staff.
• Assist with developing, strengthening, and maintaining positive relationships with referral partners.
• Work with community leadership to ensure budget compliance.
• Support the sales team with outreach, tours, creative follow ups and home visits.
• Attend internal and/or external meetings as requested and/or required.

Requirements:

• A Bachelor's degree in business administration, healthcare administration, or a related subject is strongly preferred.
• Two (2) to three (3) years of experience in a leadership role with demonstrated success, preferably in the senior living industry.
• A solid understanding of local, state, and federal regulations as they pertain to the community.
• Being willing to understand, implement, and maintain a hospitality environment for residents, families, and staff.
• Experience in recruiting, onboarding, training, and retaining team members.
• Solid communication skills; verbal, listening and presentation skills.
• Able to perform budget analysis, review, and control.
• Position requires driving responsibilities, either company vehicle or personal vehicle.
• Must have an acceptable driving record per the company motor vehicle policy.
• Able to define realistic, specific goals and objectives as well as define tasks and deliverables necessary to meet goals.
• Able to clearly present information through the spoken and written word. Can accurately communicate, providing the necessary level of detail even under stressful and/or demanding conditions.
• Able to use a systematic approach in solving problems and making decisions. Uses information available, performs research and asks questions to get input prior to making decisions. Considers alternative choices, before finding a solution to the current challenge.
• Able to start and persist with specific courses of action while exhibiting motivation and a sense of urgency.
• Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
• Function as a role model for staff by being punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, overnights, and holidays.

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